In 2008, with the opening of the 2nd phase facilities, IIAC relocated airline check-in counters to the new
concourse and renovated existing duty-free shops and retail outlets in the passenger terminal, causing some
inconvenience to passengers. Therefore, IIAC’s winning the 2008 ASQ Award is especially significant as IIAC
overcame such disadvantages to win the prize.
IIAC heightened effectiveness and convenience through relocation of facilities throughout the terminal, and
improved transit facilities as a new concourse and 3rd Runway began operating in 2008. Also, a faster and
simpler customs procedure is now in operation with self check-in and automated immigration clearance
system thanks to the “Ubiquitous” environment utilizing the most advanced IT technology.
IIAC was highly praised for continuously making improvements and satisfying expectations of many travelers
with introduction of AIRSTAR, a combination of leading brand names and top-quality shopping facilities,
along
with various cultural and artistic events, plus room to relax.
Mr. CW Lee, President & CEO of IIAC, said, "IIAC's winning the Best Airports Worldwide Award 4 years in a
row was made possible by all personnel here working together toward a better future, and not getting big-
headed from winning the award back in 2005." He added, "We're going to try harder to make this an airport
the whole nation can be proud of, an airport admired by everyone worldwide, and the airport setting the
standard for all other airports around the world.”
The 2008 ASQ Awards will be presented during the ACI Europe Airport Trading Conference & Exhibition to
be
held in Porto, Portugal, on April 21. |