Lost or Damaged Baggage

The information on the website is for reference only. Please check with the corresponding airline/institution/facility for accuracy.

Damaged baggage

  1. The best thing to do is to immediately report the damaged baggage to the lost baggage information desk located behind the Baggage area. If you show the damaged baggage to the airline employee, the airline will resolve.
  2. Any damaged baggage is the responsibility of each airline. Compensation will be processed according to each airlines' refund policy, but depending on the case in claiming compensation might be difficult.
  3. Even if you have already left the airport and cannot file a claim in person, please call the airline directly to address the issue.

Check the airport website for airline contact information. Airline contact information

Lost baggage

  • Please contact your airline directly as each airline manages all the baggage and the compensation policy varies between airlines.
  • If you are departing from Incheon Airport and arriving at another airport, please contact the destination airport regarding any lost items.
Responsible agencies for lost item management안내표
Related Area Responsible Agency Tel. Number Website
  • Terminals and Concourse
  • Transit Center and surrounding areas
  • Curbside and parking lot area
Terminal 1 Lost and Found Office 032-741-3110, 3114, 8991, 8992 Go Search Lost and Found items
Terminal 2 Lost and Found Office
  • Items lost on board or checked baggage related concerns
Korean Air Lost and Found 032-742-5194 Go
Asiana Lost and Found 032-744-2205 Go
Other Airlines 1577-2600
  • Within the bonded area (Duty free zone, departure gate, arrival hall)
Terminal 1 Customs Department 032-722-4426 Go
Terminal 2 Customs Department 032-723-5133
  • Airport bus and train: lost items
Airport Limousine Service 032-743-7607
Call Limousine Service 02-2667-0386
Airport Train 032-745-7777 Go
Bus Terminal Lost and Found 1577-2600

Guide to reclaiming lost baggage

Terminal 1

제 1여객터미널 분실 수하물 수취대 지도 이미지

Terminal 2

제 2여객터미널 분실 수하물 수취대 지도 이미지

Enter your flight number and we will inform you of your terminal.

  Incheon airport guide Moving between terminals