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IIAC Gets Recognition for Service Improvement Efforts for Over 40,000 Tenants


IIAC Gets Recognition for Service Improvement Efforts for Over 40,000 Tenants


Receiving the ‘itSMF Award’ twice for the first time in Korea with its IT service management system including the tenant service portal.


The IIAC was accredited on the 27th with the itSMF Award given by itSMF Korea to business organizations, recognized for excellent IT service management performance. It is the second time that the IIAC received the award after 2012, which puts IIAC as first-ever business organization in Korea to receive the award two times.

Since 2009, itSMF Korea, the Korean subsidiary of Global itSMF incorporated in the U.K. in 1991, has selected and given itSMF awards to public organizations and private-sector enterprises noted for their excellence in IT service management each year. Reportedly, the IIAC was highly regarded by itSMF Korea for its commitment on actively benchmarking market-proven IT service management and adopting them to innovate processes related to improvement in services for their over 40,000 tenants.

Early this year, the IIAC adopted the SPOC(Single Point of Contact) service system integral to advanced IT service management practices; opened a tenant service portal and tenant service center offering personalized one-stop services through a single point of contact. The tenant service center is the service hub affording integrated tenant services while particularly delivers the identical services through the tenant service online portal. The IIAC was recognized for simplifying complex business processes and drastically improving its quality for their tenants.
[ Terminal Operations & Planning Team 032-741-2402 ]

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