○ Short-term flight schedule changes notifications for passengers can be checked.
 
○ It is most common for flights which last less than 3 hours from the departing airports in China and Japan.
 
○ Therefore, until the departing airport (China, Japan) sends Incheon Airport a message of the actual departure time, the estimated time of arrival at Incheon Airport is the same as the scheduled time of arrival on the internet, flight information monitor, and information desks.
 
○ Sometimes when welcoming parties only go by the scheduled time of arrival, there are instances when they arrive before the flight departs from the airport due to reasons at the departing area or because of problems with the weather.
 
○ Welcoming parties may have to wait a prolonged period of time when the arrival is delayed compared to the scheduled arrival time.
 
○ Welcoming parties should contact the information desk and confirm the new arrival time whenever they can.

If an aircraft fails to arrive on the scheduled date and arrives late, it will be handled as follows:

-If the arrival is delayed to the next day as of 24:00, the existing flight number will be deleted and the flight will be operated under same flight number the next day.

-If there was no flight with the same flight number scheduled on the next day, the added flight will be displayed under the same flight name, but if there was, English alphabet(s) will be added to the end of your flight number, so please take note.

○ Korean Airlines
▷ Busan Flight (1 flight)
- Incheon → Busan: Daily departure at 8pm and arrival at 9pm
- Busan → Incheon: Daily departure at 7am and arrival at 8pm
 
▷ Jeju Flight: None
 
○ Asiana Airlines
▷ Busan Flight (1 flight)
- Incheon → Busan: Daily departure at 8 pm and arrival at 9pm
- Busan → Incheon: Daily departure at 7am and arrival at 8pm
 
▷ Jeju Flight
- Incheon → Jeju: (Thurs, Sun) Departure at 4:20pm and arrival at 5:20pm
- Jeju → Incheon: (Mon, Fri) Departure at 11:30am

** Hand baggage is that the passenger carries into the cabin under the passenger’s responsibility for storage
** Checked baggage is that the passenger consigns for transportation to the carrier and which will find/pick up at the destination.
 
○ Free baggage standards allowed by airline carriers, in general ;
1) Carry-on bags
- Bulk : Less than a total of 115cm after adding the height, weight and length
- Weight : Under 10kg
- Quantity : Total weight of all bags added together
 
2) Checked baggage standards for Korean Air (KE), Asiana (OZ) and foreign airlines
a) America (USA, Canada, Mexico, Central and South America, other US territories)
- Bulk : Less than a total of 158cm after adding the height, weight and length
- Weight : Under 23 kg (Travel Class) or 32 kg (First and Business Class)
- Quantity : Up to 2, total weight of all bags added together
b) Destinations not to the US
- Bulk : 1 bag under a total size of 158cm
- Weight : Under 20kg (Travel Class), 30kg(Business class), 40kg (First class)
- Quantity : Total weight of all bags added together
 
Also, the above clauses are applicable to all passengers over 24 months old, and most airlines normally allow 1 bag for infants
that are less than 10kg.
 
** Airlines may have different standards and allow extra baggage for VIP passengers and high mileage customers, so please confirm with the airline for detailed information.

In general, boarding procedures are accessible from 3 to 2.5 hours before departure time. The check-in counter operating hours are different for each airline, but you can generally check in when you arrive at the airport 3 hours in advance. You can check in for the same-day departure only. You can find the location of your check-in counter on the Incheon Airport website > Departure > Departure Schedule.

The phone numbers of airline lounges in Incheon Airport are as follows :

 

[Passenger Terminal]

-Asiana Airlines: (82) 032-744-2222-4(Diamond Lounge)

 

[Concourse Building]

-Asiana Airlines: (82) 032-744-2960,1

-Cathay Pacific Airlines: (82) 032-744-6787,8

-Singapore Airlines: (82) 032-744-6519

-China Eastern Airlines: (82) 032-744-3839

You can check the code and contact information of airlines that are currently in service at Incheon Airport website > Departure > Information > Airlines to Search.

1) Due to flight delay and cancellation, there is probability of disturbances to your travel or business trip, so please schedule your flight with enough marginal time. Take into consideration that a flight ticket may be cancelled or delayed due to various reasons, and constantly check before confirming your reservation and before boarding whether your flight schedule remains the same.

2) Right upon receiving your flight ticket, thoroughly check the flight information on it such as the English spelling of your name, date and time of departure/arrival and name of destination.

In case the English spelling on the ticket and passport are different, you may be denied boarding, and due to national time differences, you may misperceive the arrival/departure time, and the actual name of your arrival/departure city and airport may have to be checked again. Therefore, to prevent any losses, it is crucial to check all information on your flight ticket you purchased to ensure it is correct.

3) Make sure to take on board any precious or fragile items.

 

In many cases, if such items(valuable electronic items such as laptops or cameras, or jewelery/cash/precious stones) are damaged or lost, depending on the policy of the airline you are using it is often NOT possible to receive compensation. Also, items forbidden to take into your destination country/city vary, so prior to packing, ask your airline or check through the Internet on luggage transportation policies.

4) When cancelling your flight ticket, please contact : your travel agency or airline that is the seller of the tickets and when you get a refund check the amount of fees that have been deducted. The deducted fee in case of refund may vary depending on your flight ticket. When you receive the refund, please check right away whether the cancellation fee is in accordance with your prior purchase agreement with the seller.

5) Consumer Protection Contact Information

Korea Consumer Agency

TEL.82 02-3460-3000/ FAX 02-3460-3180

 

5. Information before Boarding

-After security or immigration clearance, you may not return to the general area for cash withdrawal or international roaming service for mobile phone, so be sure to withdraw cash and arrange roaming in advance.

-After immigration clearance, head to your boarding gate (you can find the gate number on your boarding pass or flight info monitors) and board your flight.

-Be careful not to be late for boarding, as boarding begins 30 minutes before departure and closes 10 minutes before departure. Incheon Airport does not provide announcements about individual departure passengers.

- After security or immigration clearance, you may not return to the general area for cash withdrawal or international roaming service for mobile phone, so be sure to withdraw cash and arrange roaming in advance.

 

- After immigration clearance, head to your boarding gate (you can find the gate number on your boarding pass or flight info monitors) and board your flight.

 

- Be careful not to be late for boarding, as boarding begins 30 minutes before departure and closes 10 minutes before departure. Incheon Airport does not provide announcements about individual departure passengers.

Mainly Sharp objects (eg. fingernail clippers with knives, Swiss-army knives, scissors, stationary knives, etc) are all prohibited from carrying into the cabin, so please place it in the checked baggage at the check-in counter.
 
In addition, the above mentioned items should be placed in a case and made easy for X-ray inspection. If this is not done so, you may be called to witness inspectors opening your bag and searching it.
 
Butane gas, aerosol, pesticides, spray paints, etc. cannot be placed in the plane at all. For details, please refer to the restricted items' list.
 
Lighter on cabin restriction ordinance (Apr 14, 2005~)
Passengers destined for the US may not carry on or check-in lighters.
 
※ Cooperation requested by the US Transportation Security Administration (TSA), Passengers not destined to the US may carry on 1 lighter per person, but may not send as checked luggage.
※ US Territories: Including the US, Guam, Saipan, Western Samoa, Virgin Islands, etc.