Incheon Airport Main Contact Number / Reporting
1577-2600※ Customer service hours 07:00~22:00
Duty free allowance for the travelers to bring into Korea is worth US $800.
(The duty free allowance for the crew members are the same as the ordinary travelers.)
However, the underage (less than 19 years of age) are limited in receiving the tax exemption for liquor and cigarettes.
Duty free allowance for agricultural, livestock and aquatic products(medicinal herbs)
The duty free allowance is within the total weight of 50kg and the acquisition price overseas must be less than 100,000 won and they must pass the inspection.
For any additional information, please check the site below.
https://www.customs.go.kr/incheon_airport/cm/cntnts/cntntsView.do?mi=12546&cntntsId=6689
If this happens, please send your feedback to the following e-mail address, and we will upload your
feedback in the Complaints/Compliments section of our homepage.
e-mail address : voc@airport.kr
When you also write your name and mobile phone number(including the country code), we will also send you an SMS message as soon as your feedback is added to our homepage.
You can check the status of the brands in the duty-free shop at Incheon Airport on the website > Shopping/Restaurants > Duty-Free Shopping
Duty-free items are tax-exempt products that cannot be exchanged or refunded in regular stores under the Customs Law, and can be refunded or exchanged as in the following:
When you reside abroad : Exchange or refund is possible via international mail
When you reside in Korea: Exchange or refund is only possible if the goods are reported to the customs office at the time of arrival(unless the amount of purchase is less than $600, in which case reporting is not required).
*However, you may only exchange/refund at the duty-free store in which you made the purchase within our airport, so you would be obliged to leave the country again or ask someone who does.
For specific exchange and refund procedures, please contact the duty-free store in which you made the purchase and they will provide further guidance in a welcoming manner.
-Lotte duty free: (Passenger Terminal) (82) 032-743-7755
(Concourse) (82) 032-743-7971
-The Shilla Duty Free: (82) 032-743-4987 / (82) 032-743-4463~4
-Shinsegae Duty Free: (82) 032-743-0300
-SM Duty Free: (82) 032-743-0050~1
-City Duty Free: (82) 032-743-0404
-Samik Duty Free: (82) 032-743-0530
-Entas Duty Free: (82) 032-743-0205
You can check Incheon Airport’s 24-hour food and beverage stores on the Homepage> Shopping/Restaurants > Restaurants > 24 Hour Open tab.
We have three bank brands(KEB Hana, Woori, and Shinhan) in Incheon Airport to provide general financing and currency exchange services. We operate currency exchange for 24-hours for your convenience. Please refer to the link below for detailed location and business hours by bank office.
-Business hours: Open throughout the year (no closed days)
-Detailed location and business hours
: Homepage > Airport Services > Airport Facilities > Finance/Insurance > Bank/Currency exchange
There are 29 ATMs in our passenger terminals.
-19 bank brand-specific, 10 general ATMs(excluding bank branch installation)
○ location
-check-in area(B-M counters) on 3F(departure floor): 17 ATMs
(Shinhan 5, Korea Exchange 4, Kookmin 2, Hana 2, Korea Electronics Finance 4)
*In the duty-free area which you access after immigration clearance, ATMs cannot be installed due to the Foreign Exchange Transaction Act.
-In front of A-G exit on 1F (arrival floor): 12 ATMs
(Shinhan 2, Korea Exchange 2, Kookmin 1, Hana 1, Korea Electronics Finance 6)
-Operating hours
: 24 hours.
ncheon Airport operates a movie theater in Terminal 1, Transportation Center
*Movie theater (CGV)
-Location : B1F of the Transportation Center
-Number of theaters and seats: A total of 245 seats (97 seats in the 1st hall, 148 seats in the 2nd hall), 2 halls
-Screening time: weekday: 09:00 to 25:00
weekend: 09:00 to 26:00
(*Screen time may vary depending on circumstances of CGV)
-Contact information for questions: (82) 032-743-8580
-Reservation site: http://www.cgv.co.kr
You can find Information on lounges at our homepage Transfer > Amenities > Lounge/ Hotel/ Rest > Lounge.
Prescription drugs are handled in 1 pharmacy for each passenger terminal and locations are as follows :
<Terminal 1>
- Medipharm Pharmacy: B1F east side, on the opposite side of the Arport Medical Center(general area)
<Terminal 2>
-Balance Pharmacy : B1F west side, next to the Airport Medical Center(general area)
In all other pharmacies, only over-the-counter drugs are sold.
<Terminal 1>
W-Store Pharmacy, Optima Plaza Pharmacy : at the center of 3F, around check-in counter F/G
(general area)
World Top Pharmacy : center of 3F, around gate 28(duty-free area)
Leadpharm Pharmacy : center of Concourse(duty-free area)
<Terminal 2>
- SkyPharm Pharmacy : center of 3F, around check-in counter E(general area)
Prime Pharmacy : center of 3F, opposite site of gate 251(duty-free area)