There are four banks at Incheon International Airport which provides financial and currency exchange services.
 
Please refer to the following menu on our website.
: Home>Airport Services>Banks

Please refer to the following menu on our website.
: Home>Airport Services>Rest>Sauna&Spa

Transit passengers or passengers who finished the check-in procedure can accommodate at transit hotel in Incheon Airport. Please be aware that it is not allowed for passengers to stay at the hotel a day before departure.
 
- Location : West/East side of departure area(Duty-free area, 4F)
- Facility : Room(24 hours), Lounge(07:00~21:00), Restaurant, Shower room, Massage
- Room rate : KRW 55,000～(rate varies according to room type and staying time)
- Tel : 82-32-743-3000
- Website : http://www.airgardenhotel.com

All travelers bringing cats or dogs to the Republic of Korea must adhere to the following procedure.
 
Please follow the link below.
http://www.qia.go.kr/english/html/Animal_livestock/02AnimalLivestock_007-8.jsp

Please follow the link below.
http://www.qia.go.kr/english/html/Animal_livestock/02AnimalLivestock_003-5.jsp

Information on Airline Policies on Damaged Luggage

<In case of damaged bag>

The best way is to report to the lost baggage desk behind the baggage claim area right after you find your luggage at the damaged state at your destination. When you show the airline staff your luggage and when the report is registered, it will be handled by your airline.

 

Kindly note that damaged luggage are categorized as liability the airlines. Checked-in luggage receive a serial number from the airline, and are moved to the ground through the airport’s conveyor belt, and then is carried to a vehicle, and then is carried from the vehicle to the aircraft. The carrying process is handled by the airline and ground-handler, and this is where the damage risk lies. Therefore, we ask for your understanding that damaged bags are the liability of airlines and you may receive compensation in line with individual airline policies.

 

However, if you cannot register the damage in person because you are off-airport already you cannot show the bag to staff, please contact your airline for questions on registration and ways to proceed.

▷ KOREAN AIR : (82) 032-742-5193

▷ ASIANA AIRLINES : (82) 1588-8000

▷ Foreign airlines (baggage serviced with KOREA AIR) : (82) 032-742-5124

(MIAT, UZBEKISTAN airways, Philippine Airlines, Malaysia Airlines, CHINA SOUTHERN AIRLINES, Garuda Indonesia, CHINA AIRLINES, MANDARIN AIRLINES, air astana, XIAMEN AIRLINES, Aircalin, HK express, Shenzhen Airlines, Russian Airlines, Armavia, AIRFRANCE, KLM, Vietnam Airlines, AIR CHINA)

 

▷ ASIANA AIRLINES (baggage serviced with ASIANA AIRLINES) : 032-744-2210～1

(CHINA EASTERN, SHANGHAI AIRLINES, Thai Airways, Air Macao, SAT Airlines, Eva Air, UNI Air, Qatar Airways, Business Air, Shandong Airlines, AIR CANADA, SINGAPORE AIRLINES, Vladivostok Air, ETIHAD AIRWAYS, Sichuan Airlines, AIR INDIA, AIR BISHKEK)

 

For airlines not listed here, you please see at Incheon Airport homepage > Search flights > Departure > Information.

 

<For Lost Bags >

As we have mentioned, all luggage information is managed by individual airlines and not Incheon Airport Corporation, and compensation policies vary according to airline, so it is difficult for the airport corporation to assist in tracking the lost luggage and find its location. Please contact your airline directly regarding this matter.

 

For items that have departed from Incheon Airportit and lost at the destination, it is very rare that such luggage comes back to Incheon Airport. For such items, please contact the destination airport.

 

We transport your checked-in luggage through automated facility that is set up to operate swiftly and precisely, and will always do our best with airlines and ground-handlers for careful handling of your luggage.

 

Airlines only bear liability for compensation when loss regarding luggage occurred due to the company’s negligence or willful misconduct in the process of transporting, storing and managing luggage. The grounds for compensation follow the Warsaw Convention. Therefore, the maximum compensation amount for lost or damaged bags are 20 USD

If our luggage is late or lost, you should report in written form within 21 days from the day you have checked in the luggage to the airline, and if your luggage is damaged, within 7 days you have claimed the luggage.

 

In the following instance compensation will not be provided.

 

1) If the company took all measures for damage prevention or if due to uncontrollable reasons(force majeure), it is proven that such measures could not be taken.

2) If the damage occurred due to accident or negligence of the passenger.

3) Also, please take note when you check in your luggage as in the following, compensation will not be provided for lost or damaged luggage.

fragile items or items that easily decompose, musical instruments that are not put in a hard case

pharmaceuticals related to health

high-priced electronic products or data such as laptop computers, cell phones, camcorders, and mp3 players

cash, or valuable items for which valuation is difficult such as jewelery, precious metals, papers such as securities, contracts, academic papers, passports, and personal IDs, samples, antiques / items that are too heavy / items over-stuffed into the bag compared to its capacity.

damage to locks, or film when going through x-ray when going through security clearance

slight scratches, bumps, spots, or damage that can ordinarily occur during bag-handling to wheels/handle/locks or straps and other supplementary accessories

Paid service to carry luggage to designated places for passengers with multiple luggage.

-Departure: From the car/bus drop-off point on 3F to the airline check-in counter.

-Arrival: From the baggage-claim area on 1F (customs area) to the boarding area for the car/bus on the 1F.

-Service hours: 7:00 to 19:00

-Service fee per cart per service: 5,000 won

-Inquiries: (82) 032-743-2381

*Reservations are only available for group passengers.

 

• We provide paid services for the Goodlugg staff to pick up your luggage from Incheon International Airport and deliver it right to your home or hotel in South Korea.
• Eligibility: Passengers with disabilities and the mobility impaired (e.g. children under 6 and their guardians, pregnant women, those over 65, children under 13).
• Please refer to the link below or add the official KakakoTalk channel (ID: goodlugg) for detailed information on rates and how to use the service.
• Goodlugg website: https://www.goodlugg.com

 
Customs procedures for departure. What items must be declared?
 
High-priced items which are to be carried into upon arrival must be reported to the customs upon departure.
However, the items which are carried in and out on several occasions have to be reported once.
 
※ Items specified by other laws and regulations such as the cultural assets are limited for returns.
 
※ High-priced items which were not declared upon departure may be subject to taxes upon arrival.
 
Jewellry which is not the personal items (such as gold bars) have to be officially declared as the exports.
 
Cautions for the purchasers of duty free items upon departure
※ Purchase limit upon Arrival US$800
※ The amount in access must be declared to the customs and the taxes should be paid.