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Incheon International Airport Corporation logo

Business

Passenger Services

Improvement of Airport Services

From high-class duty-free shopping and personalized transfer services that meet passengers' needs to a variety of cultural performances held inside and outside of the airport and diverse F&B services, Incheon Airport presents an unparalleled level of satisfaction to its passengers and is opening a new paradigm for airport services worldwide.

  • Sophisticated duty-free shopping with unparalleled class
  • Flavors and chicness enjoyed according to your preferences at the best airport
  • Diverse cultural performances held 365 days a year
  • Special services that turn a transfer into a trip of its own
Quality Management of Domestic and International Services

Incheon Airport's ceaseless advance to become the world's best is widely acknowledged around the globe. The honor of ranking number 1 in the Airport Service Quality (ASQ) for 12 consecutive years is especially a sensational record that will go down in the world's airport history.

Number 1 in ASQ (Airport Service Quality)
  • Ranked #1 globally for 12 consecutive years (2005–2017)
  • 4.9988points in overall satisfaction results in 2019
ACI Customer Experience Accreditation system
  • First airport to be accredited Level 3 (Mar. 2020)
10 indices of core services
  • Achieved S grade in all categories in 2019
Direct any questions regarding information on the website to:
  • Managing department : Customer Experience Innovation Team
  • Telephone : +082-32-741-2424, 2425